The client may be responsible for the service in a nursery, primary school, secondary school, special school, college, training centre, distribution centre, conference centre, research centre, retirement home, hospice, head office, factory, bank, or laboratory. They all need unique solutions with the Operations Manager concentrating on the service, not the profit margins for his employer.
It’s not just a matter of trust. It’s not fancy words and fancy constructions. The future lies in ‘cost plus’ with open book reporting/accounting. The modern computer records and accounting systems allow reporting to be open with a drill down facility. Every client should ask their accounts departments to request copies of supplier invoices for the first week of the contract and then again at random periods as the months and years go by. Once the monthly account has been submitted, the requested invoices should support the charges. Firstly, does it balance, and secondly, how much have the individual items gone up in price. A shopping basket is always useful to give a broader picture.
All contractors earn some of their income from retained discounts from their suppliers, in one form or another, so the prices charged for all food items and other commodities must not be ignored.